What Coyne Families Say
Here is some feedback from families Coyne has served, information that may help you evaluate whether or not our services are the right fit for you.
The metrics below are data summaries from our annual, anonymous, web-based, customer satisfaction survey; 109 families completed the survey in July 2022 to yield the results below.
I've heard mixed things about ABA-based early intervention. I'm nervous about starting services.
How do I know this is going to help my child?
- 90% of Coyne families reported that the progress that their children made improved the family’s quality of life
- 92% of Coyne families would recommend Coyne & Associates to friends or family members looking for an early intervention provider
- 94% of Coyne families rate the overall quality of the program as Good or Excellent
The schedule of therapists coming to my home on a regular basis seems overwhelming.
How easy is it to manage a therapy schedule?
- 91% of Coyne families reported that the dedicated scheduler was accessible, responsive and consistently notified them of their weekly schedule
- 90% of Coyne families reported that the scheduler was proactive about communicating any changes to the schedule
Early Childhood Instructors (ECIs) are scheduled to come to my home several times each week.
Will I be comfortable with the Early Childhood Instructors (ECIs) coming to my house and working directly with my child?
- 96% of Coyne families reported that the ECIs were on time and exhibited good-to-excellent professional conduct
- 95% of Coyne families said ECIs were good-to-excellent in listening to their concerns and were able to communicate effectively about the children’s programs
Early Childhood Instructors spend the most time working directly with my child
Are your Early Childhood Instructors well-trained?
- 94% of Coyne families rated their ECIs as good-to-excellent in conducting parent consultation
- 97% of Coyne families rated their ECIs as good-to-excellent in engaging with their children
- 93% of Coyne families rated their ECIs as good-to-excellent in managing challenging behavior during treatment sessions
A Program Supervisor/Senior Clinician has been assigned to develop and oversee my child's treatment program.
Will I be happy with the Supervisor who works with my child and me?
- 95% of Coyne families reported that the goals developed for their child were appropriate to their child’s needs and 98% reported that progress on these goals was monitored effectively
- 98% of Coyne families reported that their Program Supervisor was good-to-excellent in supporting and managing the ECIs working directly with the children
- 96% of Coyne families rated the overall performance of their Program Supervisor as good-to-excellent
- Click here to review the 2022 detailed data summary
The annual anonymous survey is sent to all current families in the program across Orange County, San Diego and the Inland Empire. Our survey results indicate that Coyne families are extremely satisfied with our program year after year…